About the Company
ACG Pathways, part of ACG Education Limited, is a leading private training establishment, with a strong reputation for quality, excellence and student success.
In partnership with the University of Tasmania, ACG Pathways will be delivering The University of Tasmania Foundation Studies Program at the Sandy Bay, Hobart campus.
ACG Pathways has over 20 years’ experience delivering foundation studies programs which are specially designed for international students who seek a university education but need academic support to achieve their dreams.
About the role
We are building a new team and are looking for a motivated and organised person to take up the permanent full time (8:30am – 5:00pm) role of Office Administrator and Student Support.
Based in the reception/administration area you will be communicating and interacting with current and potential international students (for whom English is often not their first language) on a regular basis. Reporting to the Head of College, you will undertake a wide range of activities that support them, the teachers, the students and the general day to day running of the College. Responsibilities include such things as managing student information and attendance, new student set-up and orientation, reception duties, handling enquiries about the College, maintaining regular communication with teachers as to the pastoral welfare and academic success of students and acting accordingly if further support is required, arranging meetings, interviews and associated administration, managing regular communications to staff and students and ensuring the campuses’ the facilities are fully functioning and serving the needs of the staff and students.
The successful candidate will have
• 2 + years administration and customer service experience;
• Excellent verbal and written communication skills – especially in the context of supporting students who are from abroad;
• Empathy and an understanding of the challenges our foreign students may be facing;
• A warm, friendly and professional demeanour;
• Outstanding organisational and time management skills;
• Strong Word, Outlook and Excel skills;
• Ability to multitask and prioritise daily workload;
• An excellent eye for detail.
Applicants must be flexible, adaptable and a good team player. You will be working with young adults from international backgrounds who have chosen Tasmania as the place they wish to further their education, so similar experience will be beneficial, but otherwise you will be someone with patience and empathy, who will enjoy working alongside our teachers to help these young people achieve their goals.
If you are looking for an interesting and varied role that you can make your own, then please apply now.