- UP Education Australia Pty Limited
- Full Time from January 20th, 2020
Student Services Administrator
CDU International College
Head of CDU International College
Number of Direct Reports:
The role is responsible for supporting the Head of CDUIC in
managing the day to day operation of the college. This Includes undertaking key administrative
duties, providing customer service and care to students, and attendance
Culture & Team
open, honest and respectful communication with colleagu
Contribute constructively and proactively to the
team’s day to day and longer-term goals.
all noticeboards and display boards.
and timely transfer of student information between organisations.
and apply an understanding of the policies, systems and procedures of UP and CDU.
with all relevant colleagues/functions in the course of achieving effective
outcomes for the college, such as Property, Health & Safety,
of admin tasks to support compliance.
reports by collecting and analysing information aligned with the College and
and maintain administration and filing systems.
coordinate, execute and review events, as required such as the College’s
orientation programmes, allocated tutor time and leavers dinner.
set-up for meetings and presentations and ensure smooth handover e.g. arrange
skype, data projector.
out routine administrative tasks such as stationery and purchase/equipment
of invoice & payment schedules, reimbursement, expenses and petty cash.
of facility management and ICT support systems.
for performing administration tasks within the Student Management and Learning
and processes to ensure
timetabling for classes, examinations and events is carried out well in advance
of delivery dates.
Customer Service and Student Care
“front-line” relationship and impression management for the college – dealing
professionally and warmly and with students, staff and the public.
the front reception desk and all common areas.
communication and greet all visitors to the front desk, including signing in
and health & safety briefing. Respond to any inquiries using the
and communicate on behalf of UP and the Head of College with our key sector
with student admissions/sales queries when required.
with student services when required.
with all initial student enquiries in a positive, helpful and timely manner,
and forward as appropriate.
on, and create, the daily, weekly, termly communications to students.
Provide future pathway advice to students when
Student Academic Support and Welfare
· Instigate, where appropriate pastoral and
academic care procedures.
· Maintain regular communication with teachers
and tutors as to the welfare of their students.
· Assist the Head of College, as appropriate,
to refer students to additional Student Support services, where required.
· Maintain appropriate records in accordance
with College policies.
Assist the Head of College with the organization of
processes and procedures regarding the tutor system.
as Attendance Officer for the College, keeping accurate records of student
attendance and following up with cases of absenteeism.
with CDU to fulfil attendance compliance.
Create and co-ordinate management of attendance
processes within the Student Learning System with staff.
Supporting the Head of CDUIC and other members
of the team
meetings, interviews and associated administration.
on, and create communications to staff, including written, verbal and digital.
in publishing and communicating timetables.
administration support to the teaching team for larger scale operations such as
bulk photocopying and the distribution of academic materials etc.
Assist with examination moderation processes and
procedures if required.
Health & Safety
alongside the Head of College, the administration of health and safety and risk
management systems and reporting.
as the First Aid Officer for the College, keeping accurate records of all First
take reasonable care of your own health and safety while at work;
take reasonable care that what you do or don’t do does not adversely affect the
health and safety of other people;
cooperate with any reasonable workplace health and safety policy or procedure
that the company has; and
you comply with any reasonable instructions given by
From time to time you may be requested to
undertake additional or alternative duties in support of the college.
These will be things for which you have the
skill and/or knowledge or will be provided with training and support to acquire
the skill and/or knowledge.
& Key Stakeholders
· Teaching staff
· Head of College
· CDU Staff
UP Sales and
of the public
Experience, Skills, Knowledge
· Proven office management and
· Time management skills and the
ability to multi-task and prioritise work
· Experience and sound knowledge of
office management responsibilities, systems and procedures
· Excellent attention to detail
· Strong written, verbal and digital
· Problem solving skills
including all the main MS Office products.
·Professional, warm and engaging
· Culturally sensitive and
comfortable dealing with people from a variety of ethnicities
Discreet when dealing
with personal and confidential information
Our One Team Behaviours
for our students and customers is at our core and is what centres us. Our One Team Behaviours guide us in our
strive for excellence in everything we do and aim to inspire it in every one of
our team members and our students.
and connecting with our partners ensures we truly understand and deliver what
Innovation: In our
pursuit of excellence, we are constantly looking beyond the status quo.
Care: We create nurturing and inspiring learning
and working environments, so our students and our people can achieve their
goals and go on to fulfil their potential.