New Zealand Management Academies
Full Time from July 29th, 2019
Position Title: Hospitality Operations Coordinator
Location:  Waikato 
Reports to: Campus Manager 
Direct Reports: None  
Purpose of the Position:

NZMA aims to be an innovative and progressive supplier of tertiary or vocational learning for local and international students. 

The purpose of the role is to ensure that each NZMA student is provided with an optimal total learning experience – where they are welcomed into the Academy, treated with cultural understanding and respect, provided with quality teaching and learning support, given guidance and help and assisted in building their confidence and skills that will help them secure sustainable employment. 

The role of the Hospitality Operations Coordinator is a challenging one combining the managing of daily operations of the training bar and student Cafe, the co-ordination of events and functions to meet the needs of our stakeholders, and the delivery and assessment of industry relevant training focused on developing and building student capability. 

Key Accountabilities: 
Managing daily Café and Bar Operations: 

• Provide hands-on support and leadership in all aspects of day to day café operations
• Ensure open and closing procedures are adhered to at all times
• Maintain inventory, order supplies and process invoices
• Identify and implement regular menu additions, deletions and price changes
• Ensure there is an adequate supply of clean glassware, cutlery and crockery
• Provide weekly reports of sales and expenses to the Academy Manager
• Maintain all equipment as per manufacturers instructions and arrange repair when required
• Ensure cleanliness in the food preparation and service areas at all times, complying with health regulations
• Maintaining accurate Food Safety Records and ensuring Food Safety compliance standards are met at all times

Functions and events: 
• Create and manage an effective schedule to track all functions and events
• Communicate with Heads of Faculty and Academy Manager regularly to ensure all events and functions are fitting
• Conduct cost analysis on all functions and events
• Assist and train students in developing menus for a range of food service styles including plated, buffet and canape service
• Provide weekly reports to Academy Manager on functions and event costs
• Provide hands-on support and leadership in all aspects of an event or function
• Maintain equipment inventory, order supplies and process invoices as per company policy

• Work alongside the Academic Team and Academy Manager to identify the practical training schedule on a 5-weekly basis
• Deliver and assess practical training as per the 5 weekly training schedule, as approved by the Academy Manager
• Provide effective student-centred tuition in the areas agreed to the standards required for the course
• Provide an environment which supports and enhances learning and skill development
• Be involved in the preparation of assessment and teaching materials
• Provide feedback, guidance and support for students as required to assist in the achievement of the learning outcomes
• Assist as a key member of the academic team in the achievement of key academy objectives
• Learn and understand the NCEA system and goals, the NZQA processes and systems and NZMA’s academic policies and procedures
• Keep up to date with developments in the Hospitality industry
• Maintain contacts with key individuals in retail management and human resource roles within the industry, with the purpose of inviting them in as guest speakers or moderators

Student Support: 
• Act as a role model for students. Specifically behaviour, conduct, appearance, attitude and dress are of a standard generally acceptable in a corporate office
• As a vocational training organisation, sustainable employment is our end goal for students. Ensuring you are a “Work Ready’ role model at all times
• Incorporate ‘Work Ready’ strategies into your day to day teachings and leadership
• Act as an ambassador for NZMA at all times and perform the duties of the position in accordance with the organisations core values of Respect, Excellence, Aspiration and Learning
• Apply the NZMA student and campus policies, equally to all students

Stakeholder Engagement: 
• Engage in stakeholder events both on and off-site in order to build and maintain strong stakeholder relationships
• Actively seek out and build relationships with industry stakeholders in order to establish opportunities for work experience, site visits and/or guest speakers

Record Keeping and Marking: 
• Maintain full and complete records in accordance with company policy
• Ensure that the records maintained meet the requirements of NZQA, funding providers, current privacy and freedom of information legislation
• Mark all work submitted by students, in accordance with NZMA policy, and return it to students within seven working days

Moderation & Course Development: 
• Participate in the tutor’s functional meetings, and to undertake all tasks agreed at these meetings
• Participate in scheduled internal moderation, and to undertake all tasks to the requested and required standard
• If appointed to an Internal Moderation Committee, or Internal Review Committee, to function as a member of that committee
• Be an active voice in programme reviews, providing valuable feedback and supporting with assessment development when it is needed

Staff Development: 
• To agree with management, commit to and achieve a personal programme of staff development in accordance with company policy

• Collaborate, communicate and work alongside cookery tutors to minimise product costs, simplify ordering and provide support to one another
• Be an active member of the academic team.  This includes support for the Academy Manager and other members of the team
• Be an active member of the wider NZMA team participating in group activities and sharing resources, experiences and ideas with academic staff from other campuses

Key Outcomes or Measures (to be set annually): 
• Café Sales targets met consistently
• Weekly cash variance not exceeding $5.00
• Expenses vs revenue balances monthly
• Proportion of students (customers) eating in the café
• Feedback from external stakeholders following external functions/events
• Proportion of students who complete the course with an attendance rate of over 80%
• Proportion of students who gain the required academic outcomes from the course
• Proportion of students completing the course who have an outcome of either employment or further education and training
• Absence of complaints
• Positive observation and student feedback

Key Relationships:
• Campus Manager
• Tutors
• Students
• NZMA Careers

• Student Advisors

• Industry and Employers
• Local Businesses
• Support organisations
• Suppliers
• Funding providers
• Community organisations

Person Specification: | Skills & Experience: 
• Extensive experience in the Hospitality industry including café, bar, restaurant and event management
• Experience in a supervisory or managerial role for at least 12 months
• Moderate technical skills in MS Word, MS Excel, database management systems and report writing
• Relevant NZQA Qualification at level 5 or above
• Group training experience in a multi-cultural environment
• Excellent time management skills with the ability to prioritise complex workloads and reach goals or targets on time
• Workplace assessor unit standard 4098
• Experience of the NCEA/NZQA/TEC education processes – or clear potential to understand and operate effectively within this environment
• Demonstrated commitment to represent and be a strong advocate for students
• High level of interpersonal, communication and presentation skills.

Behavioural Competencies: 
• Passionate about individual, team and organisational learning
• Personal integrity, trustworthiness and credibility
• Interested and excited about cultural diversity and developing relationships within a community
• Positive and persistent when faced with setbacks or unplanned events
• Self-starter with a high level of energy, drive and motivation
• An innovative, creative thinker
• Expressing thoughts, feeling and ideas in a clear, succinct, and compelling manner in both individual and group situations
• Working effectively and cooperatively with others; committed to NZMA team success

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