Positions available now at our Rotorua campus    

Are you passionate about the Industry and wanting to take your career in an exciting new direction?
   

Making a difference to someone’s life by sharing your Industry knowledge, experience and stories is incredibly exciting and rewarding. We work passionately to prepare our students’ to be ‘work ready, world ready’ for an Industry we love…and you can be a part of this.   

About NZST…
   

New Zealand School of Tourism is a leading training provider for the travel and tourism industry with campuses throughout New Zealand. We are ranked as a Category 1 provider, by NZQA, their highest rating. We believe our reputation and our successes are second to none, and we’re proud of it!   

We train people who want a career in travel, tourism, aviation, flight attending, hotels, conference & events and adventure tourism. Our strong Industry relationships provide our students with unique opportunities to enable them to launch their Industry career.   

We are currently looking for Travel and Tourism Trainers to join our vibrant team in full-time, permanent roles commencing as soon as possible.    

About the Role…
   

The role involves facilitating learning using existing curriculum which is prepared for you – all you have to do is take your passion into the classroom and use the resources along with your experience to make the learning engaging and memorable for the next generation of Industry professionals!  
  • Full training and support is given to transition you into this role to provide an exciting learning environment for our young-adult learners
Your Professional Development is very important to us. Every January we take our team away for a very special annual conference jam packed with celebration, fun and learning. Some of the exciting destinations we have ventured to in the last few years are Queenstown, Hanmer Springs, Samoa & in 2019 we were treated to the stunning Intercontinental in beautiful Fiji. We also offer you a Professional Development Plan that includes qualifications in Adult Teaching, Tourism and opportunities to complete Leadership Training.   

No more late-nights or weekend shifts and plenty of time off over Xmas/New Year to enjoy the summer! We require a person that loves to work in an exciting and ever-changing environment, if this sounds like you, apply today!   

Skills/Experience…
  
  • Minimum of 4 years’ Travel & Tourism experience
  • 2 years’ experience at a supervisory level is preferred
  • A Diploma or Degree in Tourism would also be an advantage
Company
New Zealand School of Tourism Limited
Type
Full Time from September 2nd, 2019
Description
Reporting to:                                      Campus Manager  
Functional Relationships with:          Head of Training   

Duties and responsibilities:
There are six key performance areas for trainers. These are:   
  • Customer experience delivery is consistently high in the areas of engagement, respect and nurture
  • Academic outcomes are achieved successfully with parity
  • Facilitation is effective, consistent and engaging
  • Legal obligations and company policies are met
  • Behaviour and team interaction is aligned to all 6 company values
  • Graduate success outcomes are achieved successfully for each class a Class Trainer manages
  Within these key performance areas there are a range of duties which include (but are not limited to):  

Customer experience delivery is consistently high in the areas of engagement, respect and nurture
  • Facilitate subjects for programmes delivered by your brand, as well as career information and self-development courses. If you have had a minimum of 5 years industry experience with at least 2 years supervisory experience, you will also facilitate diploma level programmes.
  • Use accelerated learning techniques to motivate and encourage students using the material provided
  • Facilitate to a high standard ensuring that you are achieving an average rating overall of 4 out of 5 from the student evaluations
  • Student feedback shows an average annual minimum rating of 4 out of 5 across all categories relating to “relationship with you” and “engagement”
  • Be a Class Trainer as and when required, meeting with the class to follow up on attendance, academic results and resits
  • As a Class Trainer, management of pastoral care also measured for each class you are assigned to.  Students from allocated classes rate their Class Trainer an average of 3.8 out of 5 for all categories; students’ rate Qtime (pastoral care meetings) an average of 4 out of 5 across all categories
  • Meet delivery times and requirements including being available to students 30 minutes before class is due to begin and after class finishes.
  • Incorporate literacy & numeracy learning activities in all subjects 
  • Observations are completed on a regular basis as per company policy with action plans/follow up managed if required to ensure sign-off
  • Head of Training feedback on individual trainer-student meetings (called “Qtime”), classroom management and dealing with student issues
Academic outcomes are achieved successfully with parity 
  • 85% minimum pass-rate for each module you teach with 5% maximum parity difference for Maori & Pasifika learners.
  • Feedback from management shows authentic policies and processes are followed for attendance, the completion of assessments (including resits) and self-directed learning
  • Complete and follow through on action plans when required to ensure overall class outcomes remain at a minimum of 85%
  • As a Class trainer you are achieving an 85% minimum qualification achievement for each class you manage with 5% maximum parity difference for Maori & Pasifika learners.
  • Measured through academic SQL report at end of course (for all classes you are responsible for)
Facilitation is effective, consistent and engaging 
  • An average annual rating from Trainer Evaluations of 4 out of 5 (minimum) across all categories is required (minimum 75 students to evaluate)
  • Observations completed by management throughout the year show students are engaged and lessons are consistently well executed; Average student rating for all questions in the ‘delivery/presentation/communication’ category is minimum 4 out of 5.
To ensure all legal obligations and company policies are met 
  • All training requirements are completed to a satisfactory level (signed off by HOT, CM or In-house Trainer)
  • Required annual teaching days are met (180 teaching days per full-time equivalent trainer)
  • Assessment of learning and facilitation is completed in line with government requirements
  • Requirements for the Code of Practice for the pastoral care of international students are met
  • Company policies in relevant manuals are adhered to
Graduate success outcomes are achieved successfully for each class a Class Trainer manages 
  • Encouraging students throughout their course to continue their studies with us at a higher level
  • Be employment focussed with students at all times and support all employment initiatives of the business
  • Levels 2-3: 80% minimum staircase into higher learning
  • Levels 4+: 80% minimum pathway to higher learning or internship/employment
Other duties 
  • You may be required to escort a group away on educational trips.
  • You may be involved in visiting schools or promotional activities, such as trade fairs, open days and expos which may involve time outside of office hours.

You will also be required to:
    • Assist in general administration duties when required
    • Sell courses to potential students as required in conjunction with the National Sales Executive
    • Maintain relevant up to date interest in the Industry
    • Attend conferences, staff meetings and training courses
    • Attend all graduation ceremonies
    • Be involved in the updating of courses and assessments if required
    • Facilitate if required in other cities in New Zealand with occasional overnights
    • Supervise/train on client nights as required (Cut Above & Elite)
    • Mark approximately 100 assessment papers for our secondary school partners who use our STAR product (NZST), starting in your second year of employment
    • Mark approximately 100 assessment papers for our secondary school partners should we offer in the future a STAR product in which students receive credits (Cut Above & Elite), starting in your second year of employment
  • Any other duties as directed by the Campus Manager
Behaviour and team interaction is aligned to all 6 company values
Support the values of the organisation

✓ Act Positively
✓ Drive Innovation
✓ Pursue Excellence
✓ Have Fun
✓ Demonstrate Integrity
✓ Develop People

Starting Salary 
$55,000 p.a (out of Auckland Trainers) plus Kiwisaver if applicable 
$56,650 p.a (Auckland Trainers) plus Kiwisaver if applicable 
Salary reviews take place through the Professional Development Plan 

Experience and Qualifications 
Specific industry experience may vary depending on the brand and the qualifications you will be teaching. 

It is also a requirement to hold an adult teaching qualification such as the National Certificate in Adult Teaching Level 4 or NZ Certificate in Adult & Tertiary Training Level 4 and National Certificate in Adult Literacy & Numeracy Education Level 5 or NZ Certificate in Adult Literacy & Numeracy Education 
(Vocational/Workplace) Level 5.  Trainers without these qualifications (or equivalent) will be enrolled in these qualifications and we will work with you to achieve this.  All of the training for the Level 4 NZ Certificate is completed in-house, with some assignments to complete outside of work hours. 

In-house Training 
We run an in-house training course which we believe is one of the best in the country.  This combined with sitting in and observing other trainers, will give you the skills to be confident in facilitating. 

As part of our commitment to on-going training you will be provided with a Professional Development Plan that allows you the opportunity to develop key skills and gain travel and educational qualifications. 

Remuneration is linked to the achievement of the Professional Development Plan steps, allowing you the opportunity to be rewarded for your effort and achievement. 
Login or Sign up to apply