Love the industry and maybe feel like a change?  

We are currently looking for a permanent full time Flight Attendant trainer, commencing January 2018. Come and join our energetic team! No more late nights and shift work. Plenty of time off over Xmas/New Year to enjoy the summer!  

About the role:
The role involves facilitating our aviation and travel & tourism programs. You will be using existing curriculum which is prepared for you - all you have to do is take your passion into the classroom and use the resources along with your experience to make the learning engaging and memorable for our industry's next group of new recruits! 

Full training and support is given to transition you into this tutoring role including how to facilitate, assess and provide an exciting learning environment for our young-adult learners.  

About You:
  • You will have a minimum of 5 years Flight Attending experience,
  • 2 years’ experience at a supervisory level
  • A Diploma or Degree in Tourism would be an advantage.
About the company:
We are a fun, innovative and successful organisation who are currently looking for a tutor to join our vibrant team in Christchurch. Our team is full of positive, motivated, energetic, adaptable, & driven people who love to achieve success.  

Our organisation is passionate about developing people which is what this role is all about. Everything we do is about taking our students and staff to the next level and we have annual events to ensure this culture continues.

Staff development is also a key driver for us and every tutor is given a Professional Development Plan which allows you to enhance your own skill-set, leading to further opportunities if you wish. We also run our own Management Mentorship Programme for those aspiring to be the next leaders of our nationwide team.    

If this sounds like you, we would love to hear from you.  

Applicants for this position should have NZ residency or a valid NZ work visa.
New Zealand School of Tourism Limited
Full Time from January 15th, 2018
Reporting to:                                     Campus Manager                                            
Functional Relationships with:        Head of Training        

Duties and responsibilities:

There are six key performance areas for trainers.  These are:  
  • Academic outcomes @ 85% minimum
  • Delivering quality teaching in an accelerated environment
  • Producing high levels of customer satisfaction
  • To ensure all legal obligations and company policies are met
  • Pastoral care of students is managed effectively
  • Behaviour and team interaction is aligned to all 6 company values
Within these key performance areas there are a range of duties which include (but are not limited to):  

Academic outcomes @ 85% minimum
  • Measured through academic SQL report at end of course (for all classes they are responsible for)
  • Maori and Pasifika outcomes meet current company expectations
  • Complete and follow through on action plans when required to ensure overall class outcomes remain at a minimum of 85%
  • Be a Class Trainer as and when required, meeting with the class to follow up on attendance, academic results and resits
Delivering quality teaching in an accelerated environment
  • Facilitate subjects in travel, tourism, aviation & hospitality, as well as career information and self-development courses. If you have had a minimum of 5 years industry experience with at least 2 years supervisory experience, you will also facilitate diploma level programmes.
  • Use accelerated learning techniques to motivate and encourage students using the material provided
  • Facilitate to a high standard ensuring that you are achieving an average rating of 4 from the student evaluations
  • Meet delivery times and requirements including being available to students 30 minutes before class is due to begin and after class finishes.
  • Incorporate literacy & numeracy learning activities in all subjects
  • Observations are completed on a regular basis as per company policy with action plans/follow up managed if required to ensure sign-off
Producing high levels of customer satisfaction
  • An average annual rating from Trainer Evaluations of 4 out of 5 (minimum) across all categories is required (minimum 75 students to evaluate)
To ensure all legal obligations and company policies are met
  • All training requirements are completed to a satisfactory level (signed off by HOT, CM or In-house Trainer)
  • Required annual teaching days are met (180 teaching days per full-time equivalent trainer)
  • Assessment of learning and facilitation is completed in line with government requirements
  • Requirements for the Code of Practice for the pastoral care of international students are met
  • Company policies in relevant manuals are adhered to
Pastoral care of students is managed effectively
  • Head of Training feedback on individual trainer-student meetings (called “Qtime”), classroom management and dealing with student issues
  • All student evaluations on ‘class trainer’ categories have annual average of 3.8 minimum
Other duties
  • You may be required to escort a group away on educational trips.
  • You may be involved in visiting schools or promotional activities, such as trade fairs, open days and expos which may involve time outside of office hours.
  • You will also be required to:
    • Assist in general administration duties when required
    • Sell courses to potential students
    • Maintain relevant up to date interest in the travel industry
    • Attend conferences, staff meetings and training courses
    • Attend all graduation ceremonies
    • Be involved in the updating of courses, preparation of trainer resources, student material, and assessments if required
    • Facilitate if required in other cities in New Zealand with occasional overnights.  If there is a night course operating you will also be required to do some of this training.
    • Be employment focussed with students at all times and support all employment initiatives of the business
    • Mark approximately 100 assessment papers for our secondary school partners (starting in your second year of employment)
  • Any other duties as directed by the Campus Manager           
Behaviour and team interaction is aligned to all 6 company values
Support the values of the organisation:
  • Act Positively
  • Drive Innovation
  • Pursue Excellence
  • Have Fun
  • Demonstrate Integrity
  • Develop People 
Starting Salary
$52,000 p.a         Salary reviews take place through the Professional Development Plan  

Experience and Qualifications
Specific industry experience may vary depending on regional or curriculum needs at the time. Minimum two years in a supervisory role is favourable as part of this experience.  

It is also a requirement to hold an adult teaching qualification such as the National Certificate in Adult Teaching Level 4.  Trainers without this qualification (or equivalent) will be enrolled in this qualification and we will work with you to achieve this. All of the training for the L4 National Certificate is done in-house, with some assignments to complete outside of work hours.

In-house Training
We run an in-house training course which we believe is one of the best in the country.  This combined with sitting in and observing other trainers, will give you the skills to be confident in facilitating.  

As part of our commitment to on-going training you will be provided with a Professional Development Plan that allows you the opportunity to develop key skills and gain travel and educational qualifications.   

Remuneration is linked to the achievement of the Professional Development Plan steps, allowing you the opportunity to be rewarded for your effort and achievement.
Login or Sign up to apply