New Education Group Limited
Part Time (0.5) from October 9th, 2017
The Student Advisor – Stakeholder Relationship role is a sales position, with the primary purpose of meeting or exceeding new student enrolment targets by developing meaningful relationships with stakeholders, along with ensuring that students are provided with the support and assistance they need to succeed during their studies through the provision of exceptional pastoral care, allowing them the best possible chance of success in achieving their career goals and aspirations.  

Student Advisors proactively develop and maintain strong partnerships with key external stakeholders who can channel new students to NZMA. They are also involved in marketing/business development activities designed to increase NZMA’s external profile.  

The Student Advisor is the person who is passionate about hitting targets and at the same time provides consistent, dedicated service to stakeholders. With a view to supplying students to NZMA, setting them on the best possible path to achieving their career goals and aspirations.    

Key Accountabilities:
  • Build and develop a network of relationships with external stakeholders (other PTE’s and ITP’s, local and central government organisations, community groups, migrant communities, church groups and secondary schools etc.) as potential sources of new students and providers of student support.
  • Assist with sales, marketing and promotional activities as required, and be available outside of normal work hours to be involved in planned marketing events as required
  • Through stakeholder engagement assist the sales team to achieve and/or exceed targets
  • Contribute to the development and delivery of both individual and team sales strategies
  • Proactively develop effective internal working relationships across the Auckland Campuses, communicate and share information in support of student success.
  • Ensure that all information is recorded in the CRM (student database), and that this is kept up to date and completed in a timely manner
  • Ensure all tasks generated by the CRM are completed in a timely manner 
Student Support:  
  • Stay up to date with all enrolment and statutory requirements for MOE, StudyLink, WINZ and TEC. Provide advice on student finance issues and work with WINZ or other agencies to resolve student loan/beneficiary problems.
  • Along with Academic staff and other student services, support students to ensure work readiness – ensuring you are a ‘Work Ready’ role model at all times
  • Lead the student induction process and ensure all students experience a warm welcome
  • Make decisions and work with a problem solving focus in ensuring effective outcome for each student
  • Ensure stakeholders understand our student demographic and they are recommending the right people to study
Stakeholder Relationships and Community Engagement:  
  • Establish and maintain strong and mutually beneficial relationships with Key Stakeholders within NZMA target communities in order to:
    • Support student advocacy and referrals
    • Provide networks that support pastoral care
    • Share the success of NZMA students and graduates
    • Assist NZMA Careers, by obtaining, advice and guidance on issues specific to cultural practices/protocol in the planning for student recruitment and long term success
    • Increase the profile of NZMA as a primary choice for vocational study
  • Participate in all educational fairs, expos, seminars and any other marketing initiatives as directed by your Manager – there is a need to be occasionally available outside normal working hours as required
  • Invite key community stakeholders to visit NZMA to promote courses and to provide insight to NZMA’s approach to learning and student support services
  • Provide regular updates regarding community engagement activities undertaken (status | feedback)
  • Keep academic staff informed of promotional activities being undertaken 
What success looks like:  
  • Sales targets met or exceeded
  • Student retention targets achieved
  • Positive and productive relationships established with internal/external stakeholders
  • High levels of satisfaction through opinion survey – employees and students
  • CRM accurate and up to date 
  What you need to have:  
  • Proven success within a business development/account management role
  • High degree of customer service delivery ability
  • Intermediate/advanced skills in all Microsoft Office programmes
  • Has the ability to successfully multitask and manage conflicting priorities well
  • Compelling and effective communicator, and uses these skills to quickly build rapport
  • Excellent Relationship builder and customer manager
  • Culturally aware and actively uses this to strengthen relationships
  • Demonstrates passion for learning and a commitment to represent and be a strong advocate for students
  • Works effectively and cooperatively with others; establishes and maintains good working relationships
  • Knowledge of the NZ education system, or a clear ability to learn this quickly
  • Current New Zealand driver’s license
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