As New Zealand's only specialist pre-university centre, ACG Senior College has a reputation for educational innovation and outstanding educational success. It has consistently ranked as the top co-educational senior school in the country.  

An urban school tucked in the heart of Auckland’s CBD, ACG Senior College is a private co-educational, Years 11 - 13 senior high school, which offers a unique educational environment where achievement is celebrated and students are encouraged to develop their independence and to extend themselves.  

ACG Senior College is part of ACG Education, New Zealand’s largest private educational provider of school education, university foundation studies and vocational training programmes.  

We are looking for a part time (16 hours per week) Enrolment Manager to build strong relationships in the wider community, grow student enrolments and provide exceptional customer care to prospect families.  

This position will be primarily relationship-oriented, proactively developing and maintaining strong partnerships with key internal and external stakeholders, with the aim of growing student enrolments. The Enrolment Manager will be passionate about spreading the word of ACG Senior College as an excellent education offering in Auckland and will be committed to exceptional customer care that is consistent, helpful and dedicated to ensuring the enrolment process is seamless.  


You will work together with the Principal, Marketing Team, ACG Senior College staff, students and parents to:  
  • Proactively develop and maintain strong partnerships with key internal and external stakeholders
  • Manage all enquiries that have expressed an interest in visiting the school
  • Be actively involved in marketing/business development activities designed to increase our external profile at local primary schools, expos, feeder providers, community & sporting associations and events 
Your success will come from your compelling and effective communication skills, passion for education and a commitment to represent and be a strong advocate for the school. Your analytical skills and creativity will ensure that you find the best way to showcase what our school offers and can actively contribute to the continuous improvement of the enquiry and enrolment process. 

Ideally, you will have a background in relationship management, networking, sales or account management.

Company
ACG Senior College
Type
Part Time (0.4) from September 11th, 2017
Description
ENROLMENT MANAGER – ACG SENIOR COLLEGE
Direct report: Principal
Functional Relationship: Marketing Director  

Purpose:  
The Enrolment Manager’s primary purpose is to support the Principal and School in meeting or exceeding enrolment targets, along with ensuring that parents and all prospects are provided with exceptional customer service and support during the process from enquiry to enrolment.  

The role proactively develops and maintains strong partnerships with key internal and external stakeholders. Internal stakeholders include the students, parents, Principal, School PA, teachers and support office personnel. External stakeholders in the community could include the key community bodies, real estate agents, sports clubs and local feeder schools. The Enrolment Manager manages all enquiries that have expressed an interest in visiting the school and is actively involved in marketing/business development activities designed to increase the external profile at local primary schools, expos, feeder providers, and events.  

The Enrolment Manager is the person who is passionate about spreading the word of ACG Senior College as an excellent education offering in the region and has commitment to exceptional customer care that is consistent, helpful and dedicated to ensuring enrolment is seamless. The person believes in the benefits of a private education and International curricula.    

Key Accountabilities:  
  • Meet or exceed student enrolment targets at ACG Senior College
  • Contribute to the development and delivery of both individual and company strategies in conjunction with the principal and central marketing
  • Build and develop a network of relationships with external stakeholders as potential sources of new students and providers of student support.
  • Lead  sales, marketing and promotional activities as required, and be available outside of normal work hours to be involved in planned marketing events as required (Open Days, local expos, information evenings)
  • Proactively develop effective internal working relationships across the team and the wider campus, communicate and share information to finesse the enquiry to enrolment process and drive best practice
  • Actively promote the school facilities being used by the local community and sporting bodies, all with the aim of raising the profile of the school locally
  • Ensure all tasks and follow up’s via the CRM are completed in a speedy manner and that all information relating to the student and parents are kept up to date in CRM
  • Regular reporting on prospects, status level on CRM and projected enrolments – an analytical mind is important
  • A high level in creatively thinking about the local community and the best way to showcase what the school offers
  • Demonstrate a high level of initiative and the ability to work within a team environment
  • A fantastic communicator and people person
Key Deliverables  
  • Sales targets met or exceeded
  • Student retention targets achieved by working closely with the principal and marketing to drive the retention strategy
  • Positive and productive relationships established with internal/external stakeholders
  • A go-to person that acts as a cohesive link within the school
  • CRM is accurately maintained and used to drive efficiencies in enquiry management
  • A quarterly calendar of activity including open days, regional expos, community visits, parent evenings is set up and presented to the Principal
What you need to have:  
  • Compelling and effective communication skills, and be able to use these skills to quickly build rapport
  • Sales experience or an account management role would be advantageous
  • High degree of customer service delivery ability
  • Advanced skills in all Microsoft Office programs with familiarity of Microsoft Dynamix or similar CRM an advantage
  • The ability to successfully multitask, prioritise and manage conflicting priorities well
  • Critical analysis and the ability to innovate improvement
  • A passion for education and a commitment to represent and be a strong advocate for the organisation
  • Professional appearance
  • Excellent communication skills
  • Ability to work effectively and cooperatively with others; establish and maintain positive, professional working relationships
  • Current New Zealand driver’s license
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